Shipping and Returns Policy
Returns & Exchanges:
At the house of Inspire Multimedia we do our best to ensure that our
Product descriptions are as detailed as possible so that you do not encounter
no surprises when you receive our products. We want our
customers know exactly what they are ordering.
Order Cancellation Policy:
We pride ourselves on our ability to process quickly
all orders that are placed on our site. Most orders are processed within 12 hours. If you wish to cancel your order for any reason, please email us at contact@mimóvil.com as soon as possible.
A large majority of in-stock items are processed and/or shipped within 12 hours, it is imperative that you contact us within this time frame, so that we can attempt to cancel your order before it is processed and/or shipped.
No request to cancel your order can be taken into account if it has already been processed.
Address error:
It is your responsibility to verify the accuracy of this
address and contact us very quickly to specify a
modification. The latter can only be carried out if your
order has not yet been processed.
We cannot not be held responsible for incorrect shipping information . We are also not not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses, etc.).
In these latter cases, these packages can be returned to us, but not always.
If your order is returned to sender, we will offer you a refund of your order less shipping costs or we will offer you a reshipment, whichever you prefer.
You are not eligible for reshipment or refund of your order until your package has been received by the sender.
After-sales policy:
Our return policy is 14 days from the time you receive your products.
1. If the size is not suitable for you: you can return the item to us for a free replacement, but buyer is responsible for return shipping cost, or we can offer you 40% discount for second piece in correct size if you keep it.
2. If you receive a defective item: please take a picture of the item where the place has defect and send it to us, we will check whether it is quality issue, and then we will send you another piece for free if it does have quality issue.
3. We offer 100% satisfaction guarantee to all our customers.
4. We are not not responsible for loss or damage during return.
5. We will do our best to provide you with good service. We hope the goods arrive on time and accurately.
6. We sincerely invite you to leave positive feedback for us if you are satisfied with our product and service.
7. Please contact us before disputing or leaving any negative or natural feedback. We will work with you to solve any problems.
8. Due to the angle and light, the real object may be slightly different from the picture. Thanks for your understanding!
Delivery time:
1. All shipping including postage and handling charges.
Russia: 20 – 35 days
USA/Canada: 7 – 15 days
Australia/New Zealand: 7 – 15 days
Euro: 7-20 days to reach UK, France, Belgium, Czech Republic, Netherlands, Norway, Spain, Sweden, Switzerland, Slovakia, Turkey and Ukraine.
Most countries in Asia: 7 – 15 days
Other countries: 20 to 60 days
Standard US Postal Shipping Time:
We also have a warehouse in USA, the item will be shipped from the US warehouse.
Delivery to the United States usually takes about 3-7 business days.